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Dear Mr James,
Thank you for your recent letter expressing your (1) ______
dissatisfaction, irritation, anger, discontent
with the service of this branch. I can quite
(2) ______
understand, imagine, realise, apprehend, comprehend
how frustrating it must have been to wait for over an hour for
an
(3) ______
interview, talk, chat, conversation, meeting
with one of our 'personal bankers' but,
unfortunately, a number of our
(4) ______
employee, staff, personnel, clerks
were off sick on that
particular day and such a
(5) ______
situation, condition, state
is, in fact, quite a
(6) ______
(an) exception, rarity, rare occurrence
As for the matter of your £300 overdraft. I'm afraid it is
clearly expressed in all our
(7)
______
notices, papers, declaration
that the
(8) ______
limit
without prior
(9) ______
agreement, approval
is £200. Of course, if you would like to make an
(10) ______
appointment
to discuss your account with us, we could make
sure that your
(11) ______
view, arguments
are adequately taken into account.
I do hope that you will accept my
(12)
______
apology
for any inconvenience that you might have been
(13) ______
encountering, experiencing, facing, undergoing
and trust that you will contact me if you feel that I can be of any
further assistance. Yours sincerely, R.J. Thomas (Manager) There are many possible correct answers
Some answers are better than others and some may be incorrect for a concrete reason. Discuss your choices. |