For question 1-14, read the notes made about a museum inspection and use the information to complete the formal letter to the head of the museum. The words you need do not occur in the notes. use no more than two words for each gap.

NOTES MADE Following VISIT TO THE Humphrey DAVY Museum OF MINING Technology

Doors still closed at 10.12 a.m. - advertised hours 10 a.m. - 5 p.m. Man who unlocked door gave no reason, was rather rude and looked a mess. Cost £ 3 to get in - no ticket issued. Two exhibition rooms closed - no idea why. Two other rooms in semi-darkness. Six out of ten of the kinetic displays in the children's gallery did not work when the buttons were pressed. There were no labels on thirty exhibits and another ten had labels too close to the floor. The 'Ace Cafe' had run out of coffee and my 'Collier's sandwich' (prawns and mayonnaise) was probably left over from the day before.
Conclusion - food AND actual visit very disappointing.

Dear Dr Crompton,

As part of our survey of local museums, a representative of the Barchester Consumers' group visited your museum on 21st August. We are sure that in the interest of providing a better service to the public, you would like to receive a summary of her (1) ________.
It seems that although you advertise an (2) ____of 10 a.m. there was a twelve-minute (3) _______and (4) ____was offered by the attendant who unlocked the door. In fact, his (5) _____ was rather unpleasant and his uniform could not be described (6) ______. Our representative also reports that no ticket was issued in return for the (7) _______ of £ 3. Apparently, two exhibition rooms were closed without any explanation being given and two other rooms were inadequately (8) _____. More than (9) _____ of the kinetic displays in the Children's Gallery were out (10) ______. Labels were (11) ____thirty exhibits and ten others had labels very close to the floor.
Our representative was disappointed as coffee was (12) ____and she reports that her sandwich was (13) ____. In short, she felt that both (14) _____and exhibition arrangements fell well below what the public has the right to expect.
If you have any comments to make on our observations, we will be delighted to discuss them with you.

Yours sincerely

Jane Smith