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Read the text through quickly to see what it is about, then read it again and choose the best option for each gap number.
When in Britain, you must never complain. Complaining is very un-British.
If you are
(1) ___ waiting half an hour in a shop,
To be kept waiting. Made to wait
if a bus
(2) ... is rude to you, if a waiter brings your food ice-cold - you keep your mouth shut.
The (3) ____ upper lip is the British way.
Other nationalities might make a (4) ____ ,
You cause an argument but make a fuss
protest loudly or call for the manager, but not the British.
Remember also that British ears are
(5) ____
not tuned to hear complaints. A friend of mine was a regular (6) ___ at a famous and expensive
London restaurant. Every day at 2:00pm and 9pm the (7) ___ manager would come out
(as he had been doing for the last 37 years),
go from table to table and (8) ____ "Did you enjoy your meal?"
For 37 years, hundreds of thousands of properly (9) ___ up English people had replied
to him. "Very much indeed." The man would smile, say "Thank you very much'. and (10) ____ to the next table.
One day however, the lunch was so
(11) ____ that
my friend (Dutch mother , Albanian father) decided to tell him the naked truth. So, when the antiquated manager
(12)___
at his table as usual and asked, 'Did you enjoy your meal, sir?' my friend replied: '
(13) _____ ,
not at all. It was appalling.'
To which the manager gave his
(14) ...., obsequious smile, said: "Thank you very much , sir', and moved on , quite
(15) ______
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Listen to check
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drastically sincerely abominably intimately patiently neatly intuitively helplessly